Customer Care Associate ABOUT THE COMPANY A bit about Axiom: – Celebrating 22 years of operations KEY RESPONSIBILITIES Your core responsibilities as a Customer Care Associate will include the following. • The first point-of-contact to engage with End Users via Phone, Email and Chat to resolve technical MUST POSSESS: • A customer-first mindset! EDUCATIONAL REQUIREMENTS • Minimum 1 year in a Customer Service environment. ABOUT THE BENEFITS • Attractive Compensation Package APPLICANT REQUIREMENTS • All interested applicants are requested to submit a resume and cover letter. APPLY FOR THIS POSITION Lead Data Manager ABOUT THE COMPANY A bit about Axiom: – Celebrating 22 years of operations ABOUT THE ROLE KEY RESPONSIBILITIES Project Initiation REQUIRED EDUCATION & EXPERIENCE • 5+ years in a professional service environment APPLY FOR THIS POSITION
Are you a good fit for us? Are we a fit for you?
We want to meet you if you’re smart, hard working, ambitious, and passionate about working in an entrepreneurial environment. Axiom is a great place for you if you’re eager to use all of your skills, interested in growing your responsibilities, and love to have fun while you do great work.
If you’re interested in working with us, but don’t see a role currently listed, please feel free to send us your resume, along with a short summary of your skills and why you’d like to work with us to careers@axiommetrics.com and we’ll be in touch.
Current opportunities
are posted below.To apply please submit your resume, along with a short summary of your skills and why you’re the best fit for this role, below. We look forward to hearing from you.
Axiom Real-Time Metrics
Toronto, Ontario
Full Time
Axiom Real-Time Metrics, Inc. the pre-eminent eClinical technology and managed services company in Canada delivering clinical trials on a global footprint, is seeking a Customer Care Associate to join its team!
– Have delivered hundreds of studies in over 25 countries
– Continuous growth of: Axiom Fusion eClinical Suite platform
– Constant investment in engineering and delivering new features
– Consecutively growing our team for the past 11 years
• New Clients
• Team expansion:
-Newly opened California Offices
scenarios using product knowledge and troubleshooting skills.
• Provide outstanding customer service to match Axiom’s quality standards.
• Provide Internal and External End-users access to Fusion modules to assist with technical inquiries.
• Issue training certificates to End-users upon training completion.
• Track and report all inquiries within Axiom’s Customer Relationship Management System (Salesforce).
• Assist the Project Management Team during initiation, maintenance, and close-out of projects, which may
include training, client communications, implementation of new / updated functionality and validation.
• Administer eClinical Questionnaires to Study Participants via phone.
• Actively participate in internal training sessions and stay up to date on key study information.
• Collect feedback from End-users and strive to maintain a 5.0 Customer Satisfaction Score (CSAT).
• Work across multiple time zones and communicate with remote team members.
• A passion for delivering exceptional Customer Service.
• Eagerness to provide support and solutions to Customers.
• Ability to remain calm and multitask while maintaining high attention to detail.
• A desire to learn and grow professionally in a Team environment.
• Excellent verbal and written communication skills.
If you Possess these qualities, then Axiom Customer Care Department Is Where You Belong!!
• A Bachelor’s Degree (i.e., BSc, BA) is preferred.
• Experience in the Technology, Pharma or Healthcare industries an asset.
• Proficient in Microsoft Office Suite, Excel, Power-Point.
• Annualized Bonus
• Full Suite of benefits; Extended Health, Dental, Vision, LTD, Life Insurance.
• Generous Paid Vacation Package
• Beautiful Offices with unlimited Coffee and Ice-Cream!
• The Company is very team oriented, and we believe in celebrating our milestones and colleagues. We
often have Company events, luncheons, and ice cream days during the summer.
• We organize community service events and team building outings to promote and celebrate collaboration.
• We work hard but smart and have a passion for leading edge technology with great customer service.
All interested applicants are requested to submit a resume and cover letter. We thank all applicants in advance for their interest but only those selected for interview process will be contacted. No phone calls or third-party recruiters please. Axiom is an equal opportunity employer. All qualified applicants will receive consideration for employment without
regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, among other things, or status as a qualified individual with a disability.
Axiom Real-Time Metrics
Toronto, Ontario
Full Time
Axiom Real-Time Metrics, Inc. the pre-eminent eClinical technology and managed services company in Canada delivering clinical trials on a global footprint, is seeking a Lead Data Managers to join its team!
– Have delivered hundreds of studies in over 25 countries
– Continuous growth of: Axiom Fusion eClinical Suite platform
– Constant investment in engineering and delivering new features
– Consecutively growing our team for the past 11 years
• New Clients
• Team expansion:
– Newly opened California Offices
As a Lead Data Manager, you will lead data management activities for one or more clinical trials or registry projects, working closely with the Project Manager, and the other members of each team.
• Assist Project Manager in the process of translating protocol, CRF and reports into documentation
necessary for implementation into Axiom data capture software
• Assist Project Manager in the process of translating protocol, CRF and reports into documentation
necessary for implementation into Axiom data capture software
• Collaborate with project team to define and develop data management and data integrity plan
• Assist with development and comprehensive testing of eCRF and reports within Axiom software
• Assist Project Manager, where appropriate, in the development of plans for site / client training and
ongoing support
Project Maintenance
Collaborate with project team to effectively and efficiently manage project through its lifecycle:
• Responsibility for all aspects of data management for each study, including the issue and resolution
of queries where applicable.
• Follow up on eCRF and query completion with sites.
• Evaluate and add queries to data where applicable based on edit check outcomes.
• Collaborate with Help Desk to ensure data related site questions are addressed promptly and
effectively.
• Ensure data collection and cleaning process is functioning smoothly and efficiently.
• Review data listings
Study Close-Out
Collaborate with project team to effectively and efficiently manage database close-out:
• Final review of outstanding data elements
• Communication with sites on outstanding queries
• Final query resolution
• Review of final data against the data management plan
• Execution of the database close-out check-list
• Data listings
eCRF / Axiom Application Support
• eCRF configuration / Implementation
• eCRF Validation
• eCRF related tools, including: Source Document Development / Study Completion Guidelines
• 3+ Experience in health-care / pharmaceutical industry
• Working knowledge of clinical / medical / biology
• Proven to take initiative.
• Working knowledge of clinical / medical / biology
• Proficiency in Microsoft Word, Excel, PowerPoint, Project and Outlook
• Enthusiastic, smart, resourceful, analytical
• Well-developed written and communication skills
• Perceptive listening skills
• Strong attention to detail
• Time management skills
• Ability to work independently within a team environment
• Adept at multi-tasking
• Basic understanding of web-based technologies and browsers
All interested applicants are requested to submit a resume and cover letter. We thank all applicants in advance for their interest but only those selected for interview process will be contacted. No phone calls or third-party recruiters please.
Axiom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, among other things, or status as a qualified individual with a disability.Better decisions. Shorter timelines.
Unified Technology. Unmatched Service.