Unified eClinical Solution

  • You’ll work alongside a knowledgeable, creative and energetic group of colleagues focused on providing exceptional service and best-in-class solutions to our life sciences clients.
  • You’ll develop close relationships with our clients as part of a team that understands how to meet, and exceed, each of our clients’ specific needs.
  • You’ll be a part of each study’s success and your focus, consistent effort and good ideas will help us to continue to improve everything we do so that we keep “wowing” our clients.

Are you a good fit for us? Are we a fit for you?

We want to meet you if you’re smart, hard working, ambitious, and passionate about working in an entrepreneurial environment. Axiom is a great place for you if you’re eager to use all of your skills, interested in growing your responsibilities, and love to have fun while you do great work.
If you’re interested in working with us, but don’t see a role currently listed, please feel free to send us your resume, along with a short summary of your skills and why you’d like to work with us to careers@axiom.cc and we’ll be in touch.

Current opportunities
are posted below.

To apply please submit your resume, along with a short summary of your skills and why you’re the best fit for this role, below. We look forward to hearing from you.

SOFTWARE DEVELOPER (C+ .NET)

JOB FUNCTION OVERVIEW

As a Software Engineer you will be trained on Axiom technology and be responsible for working with Senior Axiom Development team members on key implementations. Working in the team in accordance with project schedules, you are a confident developer with skills and experience in C# and ASP.NET using Visual Studio .NET. Your strength in SQL Server enables you to develop optimized stored procedures and user defined functions.

KEY RESPONSIBILITIES

 • Developing custom code specific to individual studies
 • Deploying and maintaining studies developed with the Axiom Fusion eClinical Suite
 • Participate in the planning and design of new modules, features and applications
 • Write thorough test plans for areas of the application
 • Recognize and recommend areas that would be candidates for automated testing
 • Be responsible for performing unit testing to ensure the quality of each project that you work on 
 • Will be responsible for supporting the client study / application throughout the duration of the study and addressing application related issues (bugs, fixes, upgrades etc.)
 • Work extensively with other members of the development and support teams, using your analytical and problem-solving abilities to push the boundaries and develop new solutions

WHAT YOU BRING TO THE TABLE

 • Minimum 3-5 years’ experience developing with C# .NET (Microsoft Windows Stack) and developing complex web applications
 • Knowledge of verification and validation techniques 
 • Knowledge of JavaScript and jQuery is required
 • Proficient in T-SQL
 • Project experience in software testing practices, methodologies, particularly within the software industry (regression, performance, stress and load)
 • Proven ability to work effectively with cross-functional teams in a fast-paced, dynamic environment
 • Experience with Microsoft Windows operating systems (Windows 10, Windows Server) 
 • Experience with knowledge of IIS, SQL Server, .NET applications 
 • Must have good oral and written communication skills 
 • Must be a self-starter and a quick learner with attention to detail and the ability to balance multiple tasks and deadlines
 • Experience in Health Care
 • Experience with the clinical trial process
 • Understanding of industry specific regulatory compliance and frameworks

Senior Project Manager – Clinical Research

ABOUT THE COMPANY

Axiom Real-Time Metrics Inc. is a leading technology company in the clinical trial space. We work with small to medium biotech, pharma and CROS to provide efficient technology platforms to commence and enhance clinical trials/clinical studies.

We are a growing diverse team developing and supporting an innovative system where you will make significant contributions to challenging projects using leading edge technology in a collaborative environment.

Axiom offers flexible hours. We believe in allowing our creativity to flourish working in a laid-back professional but casual environment. We are jean friendly; every day and we keep an employee lounge stocked with a variety of snacks and coffee.

The Company is very team oriented and we believe in celebrating our milestones and colleagues. We often have Company events, luncheons and ice cream days during the summer. We organize community service events and team building outings to promote and celebrate collaboration. We work hard but smart and have a passion for leading edge technology with great customer service.

JOB FUNCTION OVERVIEW

Direct, daily management and oversight of multiple Axiom Fusion Projects, working closely with other members of Axiom departments.

KEY RESPONSIBILITIES

  • Oversight of all Project Management activities pertaining to a study; Study Start Up and Close-Out activities and documentation
  • Management of assigned projects resources on an ongoing basis
  • Responsible for ensuring all key client deliverables are met across applicable functional groups
  • Oversight of Client Communications – both written and verbal
  • eCRF and Study Module Management – configuration and validation
  • Financial Management of projects; ensuring Scope of Work remains on track
  • Coaching and development of Project Management Team members
  • Implementation of Axiom Real Time Metrics SOPs
  • Contribute to innovative solutions to enhance Axiom Project Management processes

WHAT YOU BRING TO THE TABLE

  • 3+ years in a professional service environment
  • or recognized equivalent in Health or Science related field
  • Experience in pharmaceutical or CRO industry
  • Clinical Research Postgraduate Certificate
  • Clinical professional degree e.g. CCRP accreditation
  • Knowledge of ICH-GCP
  • Experience with EDC systems (data entry and/or configuration)
  • At least 1 year in a management / team leader role
  • Proven leadership / Project Management skills
  • Working knowledge of clinical / medical / biology
  • Proficiency in Excel, Microsoft Word, PowerPoint, Project and Outlook
  • Well-developed written and communication skills
  • Ability to collaborate effectively with others
  • Enthusiastic, smart, resourceful, analytical
  • Time management skills
  • Strong attention to detail
  • Adept at multi-tasking
  • Perceptive listening skills
  • Understanding of web-based technologies and browsers
  • Proven to take initiative
  • Project Management 

AWS/DEVOPS ENGINEER – Applicants Must be residents in the Greater Toronto Area (GTA)

ABOUT THE COMPANY

Axiom Real-Time Metrics Inc. is a leading technology company in the clinical trial space. We work with small to medium biotech, pharma and CROS to provide efficient technology platforms to commence and enhance clinical trials/clinical studies.

We are a growing diverse team developing and supporting an innovative system where you will make significant contributions to challenging projects using leading edge technology in a collaborative environment.

Axiom offers flexible hours. We believe in allowing our creativity to flourish working in a laid-back professional but casual environment. We are jean friendly; every day and we keep an employee lounge stocked with a variety of snacks and coffee.

The Company is very team oriented and we believe in celebrating our milestones and colleagues. We often have Company events, luncheons and ice cream days during the summer. We organize community service events and team building outings to promote and celebrate collaboration. We work hard but smart and have a passion for leading edge technology with great customer service.

JOB FUNCTION OVERVIEW

This role would entail working as part of the team managing our AWS environments; including setup, management, and troubleshooting

KEY RESPONSIBILITIES

  • Working as part of the team to improve our tools that streamline the development lifecycle, including building, testing, integrating, and deploying software artifacts and infrastructure.
  • Involved in managing our AWS environment.
  • Responsible for ensuring our development team can deploy code quickly, reliably, and securely.
  • Evaluating new technologies and making recommendations on their integration.
  • Linux and Windows system administration and troubleshooting.
  • Take part in resolving escalated customer support incidents.
  • Analyzing and resolving incidents in a timely manner to minimize downtime to all clients while coordinating and communicating with impacted stakeholders.
  • Planning and managing assigned activities with an emphasis on quality, deadlines, and budget.

WHAT YOU BRING TO THE TABLE

  • Intermediate level experience with Amazon Web Services (5-7yrs)
  • Solid programming skills:
    • SQL
    • Visual Studio
    • AWS CLI
  • Intermediate Linux and Windows troubleshooting skills (5-7yrs)
  • Strong background in fundamental SaaS environment practices, including maintaining SLAs, load-balancing, high availability.
  • Strong background in system management in a SaaS environment, including operating system patching, networking, SAN, security management/patching
  • Ability to use system tools to troubleshoot issues
  • Understanding of or experience with monitoring tools
  • Strong critical thinking skills and attention to detail
  • Effective time management and organizational skills
  • Adept at multi-tasking and prioritizing
  • Proven ability to work independently and within a team environment

DATA MANAGER

ABOUT THE COMPANY

Axiom Real-Time Metrics Inc. is a leading technology company in the clinical trial space. We work with small to medium biotech, pharma and CROS to provide efficient technology platforms to commence and enhance clinical trials/clinical studies.

We are a growing diverse team developing and supporting an innovative system where you will make significant contributions to challenging projects using leading edge technology in a collaborative environment.

Axiom offers flexible hours, the ability to choose work schedule allowing you to avoid the worst of Toronto’s rush-hour traffic. We believe in allowing our creativity to flourish working in a laid-back professional but casual environment. We are jean friendly; every day and we keep an employee lounge stocked with a variety of snacks and coffee.

The Company is very team oriented and we believe in celebrating our milestones and colleagues. We often have Company events, luncheons and ice cream days during the summer. We organize community service events and team building outings to promote and celebrate collaboration. We work hard but smart and have a passion for leading edge technology with great customer service.

JOB FUNCTION OVERVIEW

The Data Manager is responsible for Data management activities for one or more clinical trial or registry projects, working closely with the Project Manager and the other members of each team.

KEY RESPONSIBILITIES

  • RESPONSIBILITIES RELATED TO PROJECT INITIATION
    • Effective management of all data and reports (management reports and/or clinical data reports) based on project protocol and overall information objectives
    • Assist with implementation and testing of eCRF and reports into Axiom Aware or Axiom Go Cubed Data Capture & Reporting Tools
    • Develop key Data Management documents for presentation to and review by the sponsor
    • Assist where applicable in the development and implementation of site training and ongoing data management related support plans
  • RESPONSIBILITIES RELATED TO PROJECT MAINTENANCE
    • Responsibility for all aspects of data management for each study, including issue and resolution of queries where applicable
    • Responsible for ensuring data integrity, performance of edit checks, and recommends applicable changes/updates to the Data Integrity Plan as per Sponsor request/Protocol amendments and/or eCRF updates
    • Follow up on eCRF and query completion with sites
    • Evaluate and add queries to data where applicable based on edit check output
    • Responsible for data transfer configuration and quality assurance of data transfer validation activities
    • Remote site training, support, and communications from a data management perspective
    • Ongoing support for the management of the project and associated ancillary initiatives (e.g. newsletters, data abstracts/manuscripts/presentations, public awareness activities, project expansion, assisting with interim analyses, database lock and coding, etc)
    • Assist, where applicable, with the maintenance of the Axiom Aware or Axiom Go Cubed Clinical Trial Suite application in conjunction with the Project Manager
  • RESPONSIBILITIES THROUGHOUT LIFECYCLE OF A PROJECT
    • Data management and data quality assurance
    • Close, ongoing collaboration with members of project team to ensure project runs smoothly and efficiently and that overall strategic objectives are realized

WHAT YOU BRING TO THE TABLE

  • 2+ years’ experience in a professional service environment
  • 3+ years’ Experience in healthcare/pharmaceutical industry
  • Working knowledge of clinical/medical/biology terminology.
  • Proficiency in Microsoft Word, Excel, PowerPoint, Project and Outlook
  • Enthusiastic, smart, resourceful, analytical
  • Proven to take initiative.
  • Well-developed written and communication skills
  • Perceptive listening skills
  • Strong attention to detail
  • Time management skills
  • Ability to work independently within a team environment
  • Adept at multi-tasking
  • Basic understanding of web-based technologies and browsers

BUSINESS DEVELOPMENT ASSOCIATE
Full Time 

 ABOUT THE COMPANY

Axiom Real-Time Metrics Inc. is a leading technology company in the clinical trial space. We work with small to medium biotech, pharma and CROS to provide efficient technology platforms to commence and enhance clinical trials/clinical studies.

We are a growing diverse team developing and supporting an innovative system where you will make significant contributions to challenging projects using leading edge technology in a collaborative environment.

Axiom offers flexible hours. We believe in allowing our creativity to flourish working in a laid-back professional but casual environment. We are jean friendly; every day and we keep an employee lounge stocked with a variety of snacks and coffee.

The Company is very team oriented and we believe in celebrating our milestones and colleagues. We often have Company events, luncheons and ice cream days during the summer. We organize community service events and team building outings to promote and celebrate collaboration. We work hard but smart and have a passion for leading edge technology with great customer service.

SUMMARY OF THE ROLE

The Business Development Associate will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives.

RESPONSIBILITIES & DUTIES

  • Generate new opportunities for the sales team through in-depth market research and lead qualification across all sales verticals
  • Translate sales strategies into business development action plans that deliver results
  • Identifying targets within established market segments, developing prospects into product demos and demos into closed business
  • Proactively developing and maintaining relationships, fostering them into opportunity

REQUIRED EDUCATION & EXPERIENCE

  • Excellent verbal and written communications skills
  • Strong listening and presentation skills
  • Bachelor’s Degree in a related discipline
  • Comfortable making cold calls and talking to new people all day
  • Well-honed time-management and organizational skills, with an ability to use judgement in task prioritization
  • Approaches work with flexibility and adaptability, focused on getting the job done despite the challenges of a sometimes fast-moving and changing environment
  • Track record of success and growth in sales / business development within the EDC/Data Management eClinical industry, or closely related sectors
  • Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and CRM/Salesforce experience preferred.
  • Experience in call center, inside sales, or related sales experience would be an asset

APPLY FOR THIS POSITION

All interested applicants are requested to submit a resume and cover letter. We thank all applicants in advance for their interest but only those selected for interview process will be contacted.  No phone calls or third-party recruiters please.

Axiom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, among other things, or status as a qualified individual with a disability.

Bio-statistician

Full Time

ABOUT THE COMPANY

Axiom Real-Time Metrics Inc. is a leading technology company in the clinical trial space. We work with small to medium biotech, pharma and CROS to provide efficient technology platforms to commence and enhance clinical trials/clinical studies.

We are a growing diverse team developing and supporting an innovative system where you will make significant contributions to challenging projects using leading edge technology in a collaborative environment.

Axiom offers flexible hours. We believe in allowing our creativity to flourish working in a laid-back professional but casual environment. We are jean friendly; every day and we keep an employee lounge stocked with a variety of snacks and coffee.

The Company is very team oriented and we believe in celebrating our milestones and colleagues. We often have Company events, luncheons and ice cream days during the summer. We organize community service events and team building outings to promote and celebrate collaboration. We work hard but smart and have a passion for leading edge technology with great customer service.

JOB FUNCTION OVERVIEW

This full-time position is responsible for various aspects of statistical input and review of clinical studies (including but not limited to designing, analyzing and implementation) and review of statistical deliverables and data management deliverables.

KEY RESPONSIBILITIES

Key responsibilities and prior experience include familiarity with the following platforms and/or programs:

  • Configuring/validating SDTM and ADaM datasets
  • SAS programming experience
  • Contribute and Perform clinical study protocols and statistical documents
  • Write and/or review statistical sections of study reports
  • Analysis of statistical data
  • Thorough knowledge of FDA requirements

Required Education & Prior Job Experience.

Bio-statistics Advanced Degree -Master’s and/or doctorate degree in bio-statistics is required or related field such as mathematics or biology.

  • Must have at least 5 years prior work experience as a Bio-statistician.
  • Prior work experience of at least 3 years within clinical research sector is preferred.

Benefits.

  • Company paid medical, dental, vision, Healthcare Spending Account.

DATA VALIDATION SPECIALIST

POSITION OVERVIEW

This role works directly on Client Clinical Trial to ensure that the functionality of application is up to date. Involved in testing functionality of system applications within the Fusion platform to meet the Client Customization and Deliverables. As a Validation Specialist you will work closely with the Software Engineers, Product Management Operations, Project Management and Quality Assurance teams at Axiom.

KEY RESPONSIBILITIES

  • Report Validation
  • SAS Validation
  • SAS Implementation
  • eCRF Validation
  • Functionality Scripts
  • Subject PDFs
  • Deployment Support
    • Build Testing
    • Top Levels
  • Project-specific tickets
  • The candidate will also support the below secondary tasks:
    • Core Task Validation
    • MVP Testing
    • Automation Validation
  • Create and maintain all relevant documentation, including test design, test scenarios, test plans, test cases, reports, etc.
  • Test configurations on Fusion platform to ensure the configurations meet the client requirements.
  • Lead training in proper testing and relevant documentation techniques.
  • Work with the CEO, Product Management team, Project Management team, and Software Engineers in key product initiatives.

JOB REQUIREMENTS

  • Excellent written and oral communication skills
  • Bachelor’s Degree or higher, preferably Software Engineering, computer science, or another software related field.
  • Around 2 years of prior work experience; QA and/or software testing or validation testing experience is preferred but not necessary.
  • Excellent time management skills.
  • Team player
  • Self-motivated
  • Experience in Health Care and exposure to clinical trial process would be preferred.
  • Understanding of industry specific regulatory compliance and frameworks would be preferred.

ABOUT THE COMPANY

Axiom Real-Time Metrics Inc. is a leading technology company in the clinical trial space. We work with small to medium biotech, pharma and CROS to provide efficient technology platforms to commence and enhance clinical trials/clinical studies.

We are a growing diverse team developing and supporting an innovative system where you will make significant contributions to challenging projects using leading edge technology in a collaborative environment.

Axiom offers flexible hours. We believe in allowing our creativity to flourish working in a laid-back professional but casual environment. We are jean friendly; every day and we keep an employee lounge stocked with a variety of snacks and coffee.

The Company is very team oriented and we believe in celebrating our milestones and colleagues. We often have Company events, luncheons and ice cream days during the summer. We organize community service events and team building outings to promote and celebrate collaboration. We work hard but smart and have a passion for leading edge technology with great customer service.

CUSTOMER CARE ASSOCIATE- CHINA- TORONTO BASED- MANDARIN FLUENCY REQUIRED

Job Type: Full-time

The Customer Care Associate (China) should be fluent in Mandarin & assist in maintaining day to day customer relations and ensuring world class support with the company’s China based client.  This role will work out of the Toronto, Head office.

Responsibilities and Duties

Your core responsibilities as a Customer care Associate would include the following:

  • Provide professional assistance to global end-users with customer service and technical inquiries
  • Maintain ownership of open incidents and provide End-Users with status updates until a resolution is reached
  • Investigate and troubleshoot issues, escalating to the appropriate teams when necessary
  • Track and report all inquiries / issues within Axiom’s ticket management system
  • Issue training certificates to end-users upon training completion
  • Document study-related contact information and activate electronic signatures
  • Actively participate in internal training sessions and stay up to date on key study information
  • Assist the Project Management Team during initiation, maintenance and close-out of projects, which may include training, client communications, implementation of new / updated functionality and validation
  • Build professional working relationships by providing prompt, enthusiastic and accurate customer service
  • Distribute customer satisfaction surveys and collect end-user’s feedback
  • Work across multiple time zones and communicate with remote team members
  • Maintain a working knowledge of Axiom’s products and services.
  • You are the first point of contact with our End-Users and as such, will provide outstanding customer support that mirrors the quality of Axiom’s products and services.

Qualification and Skills:

The Candidate:

You are smart. You are driven. You like working with others who are smart and driven. You are ready to take your career to the next level in a fast moving and growing organization.

Having an interest and curiosity for science and technology, you want to work with an organization that makes a difference in people’s lives, one that truly partners with its employees and its clients; clients who are at the forefront of research in their disciplines.

What you bring to the table:

  • Mandarin Fluency required
  • Minimum 2 years in a Customer Service environment.
  • Ideally the candidate should have a bachelor’s degree (i.e. BSc, BA)
  • Experience in the technology, pharma or healthcare industries an asset.
  • Strong attention to detail.
  • Excellent oral, written communication, time management and organizational skills.
  • Ability to work independently in a team environment.
  • Proficient in Microsoft Word, Excel, Power point, Project and Outlook.

All interested applicants are requested to submit a resume and cover letter. We thank all applicants for their interest but only those selected for interview will be contacted. Applicants must have current work authorization in Canada.

No phone calls or third-party recruiters please.

Benefits:

Company paid medical, dental, vision, Healthcare Spending Account.

Experience:

  • Customer Service: 2 years

CLINICAL SAS PROGRAMMER

POSITION OVERVIEW

We are seeking a Clinical SAS Programmer to contribute to the preparation, validation and maintenance of SAS programs to generate SDTM and ADaM SAS datasets, specifications, tables, Listings, Figures and graphical displays of clinical trial and safety data.

The position is also responsible for developing SAS programming codes and generating complete and accurate statistical output reports of trial data in well-defined formats

 

KEY RESPONSIBILITIES

  • The incumbents will be responsible for performing statistical programming, validation, and quality control of the SDTM and ADaM datasets and output tables/listings/graphs:
  • Design and specification of study data tabulation models and analysis data models;
  • Generate complete and efficient analysis data models following approved dataset designs or specifications.
  • Develop SAS programming codes to independently validate statistical output reports of trial data generated by other programmers or statisticians.
  • Writes, validates and maintains SAS programs to generate SAS datasets, spreadsheets, ASCII files, data listings, tables and graphical displays of clinical trial and safety data.
  • Contribute to the establishment of client specific programming standards /conventions /procedures for assigned clients when required.

JOB REQUIREMENTS

  • Bachelor’s Degree in a related field required (e.g. Statistics, Computer Science), Masters preferred.
  • Proven SAS experience and expertise as demonstrated in previous work (SAS certification is an asset).
  • A minimum experience of 5year’s as a clinical SAS Programmer in the pharmaceutical industry.
  • Extensive knowledge of CDISC standards programming – SDTM and ADaM, TLFs.
  • Performed validation of the programmed analysis datasets, tables, listing and figures
  • An understanding of relevant safety and efficacy ICH guidelines as well as relevant clinical trials regulations.
  • Experience with relational databases.
  • Demonstrated leadership ability to effectively manage statistical programming activities and integrate them with the entire clinical trial operation.
  • Good organizational and time management skills with the ability to manage concurrent projects and adjust to changing priorities.
  • Detail-oriented, customer- and quality-focused.
  • Excellent interpersonal skills; Demonstrated ability to work independently and as part of a team
  • Proven flexibility and adaptability when working in a team and independently, using good judgment in making decisions.

ABOUT THE COMPANY

Axiom Real-Time Metrics Inc. is a leading technology company in the clinical trial space. We work with small to medium biotech, pharma and CROS to provide efficient technology platforms to commence and enhance clinical trials/clinical studies.

We are a growing diverse team developing and supporting an innovative system where you will make significant contributions to challenging projects using leading edge technology in a collaborative environment.

Axiom offers flexible hours. We believe in allowing our creativity to flourish working in a laid-back professional but casual environment. We are jean friendly; every day and we keep an employee lounge stocked with a variety of snacks and coffee.

The Company is very team oriented and we believe in celebrating our milestones and colleagues. We often have Company events, luncheons and ice cream days during the summer. We organize community service events and team building outings to promote and celebrate collaboration. We work hard but smart and have a passion for leading edge technology with great customer service.

CUSTOMER CARE ASSOCIATE

Job Type: Full-time, TORONTO

The Customer Care Associate assists in maintaining day to day customer relations and ensuring world class support.

RESPONSIBILITIES AND DUTIES

Your core responsibilities as a Customer care Associate would include the following:

  • Provide professional assistance to global end-users with customer service and technical inquiries
  • Maintain ownership of open incidents and provide End-Users with status updates until a resolution is reached
  • Investigate and troubleshoot issues, escalating to the appropriate teams when necessary
  • Track and report all inquiries / issues within Axiom’s ticket management system
  • Issue training certificates to end-users upon training completion
  • Document study-related contact information and activate electronic signatures
  • Actively participate in internal training sessions and stay up-to-date on key study information
  • Assist the Project Management Team during initiation, maintenance and close-out of projects, which may include training, client communications, implementation of new / updated functionality and validation
  • Build professional working relationships by providing prompt, enthusiastic and accurate customer service
  • Distribute customer satisfaction surveys and collect end-user’s feedback
  • Work across multiple time zones and communicate with remote team members
  • Maintain a working knowledge of Axiom’s products and services.
  • You are the first point of contact with our End-Users and as such, will provide outstanding customer support that mirrors the quality of Axiom’s products and services.

QUALIFICATION AND SKILLS:

THE CANDIDATE:

You are smart. You are driven. You like working with others who are smart and driven. You are ready to take your career to the next level in a fast moving and growing organization.

Having an interest and curiosity for science and technology, you want to work with an organization that makes a difference in people’s lives, one that truly partners with its employees and its clients; clients who are at the forefront of research in their disciplines.

JOB REQUIREMENTS:

  • Minimum 2 years in a Customer Service environment.
  • Ideally the candidate should have a bachelor’s degree (i.e. BSc, BA)
  • Experience in the technology, pharma or healthcare industries an asset.
  • Strong attention to detail.
  • Excellent oral, written communication, time management and organizational skills.
  • Ability to work independently in a team environment.
  • Proficient in Microsoft Word, Excel, Power point, Project and Outlook.

All interested applicants are requested to submit a resume and cover letter. We thank all applicants for their interest but only those selected for interview will be contacted. Applicants must have current work authorization in Canada.

No phone calls or third-party recruiters please.

BENEFITS:

Company paid medical, dental, vision, Healthcare Spending Account.

IT ASSOCIATE

Job Type: Full-time, TORONTO

JOB FUNCTION OVERVIEW

Responsible for installing and maintaining computer hardware, software and networks and supporting the organization with regards to all technology requirements or technical issues.

KEY RESPONSIBILITIES

  • Perform day to day operational activities such as technical support, system patching and upgrade, and backup and recovery.
  • Monitoring servers, networks, and computer systems for irregularities and performance issues in application and Infrastructure
  • Diagnose and troubleshoot technical support requests.
  • Deploy PCs, Mobiles, installing software, maintaining inventory records and travel requirements.
  • Maintain and develop the office IT, A/V and Access-controls infrastructure.
  • Ensure network security, install and configure Firewalls and Intrusion Prevention, Malware, Spyware and Crypto-ware.
  • Work with Active Directory, User Group Policies, Power-shell and Windows Server Administration.
  • Administering various business applications (web and OS based), as well as development tools/applications to support product and development.
  • Manage network infrastructure, including Firewalls, Switches, Routers and Access Points.
  • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
  • Set up devices including computers, printers, tablets, etc.
  • Document procedures for system administration activities.
  • Administration of Virtual environments (VMware ESXi, Hyper-V)

JOB REQUIREMENTS

  • Bachelor’s Degree in Information Technology, Computer Science or related field required or equivalent experience
  • 2-3 year’s relevant experience in an IT
  • The incumbent must have knowledge in the following areas:
  1. Computer hardware and software systems and programs
  2. Computer networks, network administration and network installation
  3. Computer troubleshooting
  4. Computer viruses and security
  5. Email and internet programs
  6. Knowledge of Microsoft systems, including integrated systems
  7. At least 2-3years experience in IT, including and maintenance and hardware inventory 
  • Comprehensive knowledge of computers and complex networking
  • Experience with Windows Server / Windows Desktop environment’s
  • Experience with Firewall(s) Administration
  • Excellent decision making and problem-solving skills
  • VOIP Experience
  • Android / iPhone Experience
  • Enthusiastic, smart, resourceful, analytical
  • Well-developed written and verbal communication skills
  • Strong attention to detail
  • Time management skills
  • Adept at multi-tasking
  • Ability to occasionally lift 50 lbs

ABOUT THE COMPANY

Axiom Real-Time Metrics Inc. is a leading technology company in the clinical trial space. We work with small to medium biotech, pharma and CROS to provide efficient technology platforms to commence and enhance clinical trials/clinical studies.

We are a growing diverse team developing and supporting an innovative system where you will make significant contributions to challenging projects using leading edge technology in a collaborative environment.

Axiom offers flexible hours. We believe in allowing our creativity to flourish working in a laid-back professional but casual environment. We are jean friendly; every day and we keep an employee lounge stocked with a variety of snacks and coffee.

The Company is very team oriented and we believe in celebrating our milestones and colleagues. We often have Company events, luncheons and ice cream days during the summer. We organize community service events and team building outings to promote and celebrate collaboration. We work hard but smart and have a passion for leading edge technology with great customer service.

Better decisions. Shorter timelines.
Unified Technology. Unmatched Service.