Unified eClinical Solution

  • You’ll work alongside a knowledgeable, creative and energetic group of colleagues focused on providing exceptional service and best-in-class solutions to our life sciences clients.
  • You’ll develop close relationships with our clients as part of a team that understands how to meet, and exceed, each of our clients’ specific needs.
  • You’ll be a part of each study’s success and your focus, consistent effort and good ideas will help us to continue to improve everything we do so that we keep “wowing” our clients.

Are you a good fit for us? Are we a fit for you?

We want to meet you if you’re smart, hard working, ambitious, and passionate about working in an entrepreneurial environment. Axiom is a great place for you if you’re eager to use all of your skills, interested in growing your responsibilities, and love to have fun while you do great work.

If you’re interested in working with us, but don’t see a role currently listed, please feel free to send us your resume, along with a short summary of your skills and why you’d like to work with us to careers@axiom.cc and we’ll be in touch.

Current opportunities
are posted below.

To apply please submit your resume, along with a short summary of your skills and why you’re the best fit for this role, below. We look forward to hearing from you.

 Sr. SERVER NETWORK ADMINISTRATOR

[Full-Time, Toronto]

ABOUT THE COMPANY

Axiom Real-Time Metrics, Inc. the pre-eminent eClinical technology and managed services company in Canada delivering clinical trials on a global footprint, is seeking a Senior Server Network Administrator to join its team!

A bit about Axiom:

– Celebrating 20 years of operations in 2021

– Have delivered hundreds of studies in over 25 countries

– Continuous growth of: Axiom Fusion eClinical Suite platform

– Constant investment in engineering and delivering new features

– Consecutively growing our team for the past 11 years

      • New Clients
      • Team expansion:

– Newly opened California Offices

ABOUT THE ROLE

This role focuses on:

  • Security Support (Design, Build, Maintain and Initiate security improvements with IT Management)
  • Active Directory (Design, Build, Maintain and Initiate network improvements with IT Management)
  • Server Support (Design, Build, Configure and Support both physical and virtual servers)
  • Network Support (Design, Build, Maintain and Initiate network improvements with IT Management)

KEY RESPONSIBILITIES

  • Take the lead for all Production and Development environment server support (AWS & VMware environment).
  • Take the lead for all Production and Development backup processes and be responsible for yearly testing.
  • Take the lead for all Firewall configuration and support.
  • Take the lead for all internal networking design and configuration with direction from IT Management.
  • Work with IT Management to continuously improve IT security posture and processes.
  • Work on escalated incidents.
  • Assist other team members for service requests and or incident tickets.
  • Take the lead for the management of Active Directory.
  • Incident and Service Management – assist team with tickets to manage workload, and escalation contact for in-depth issues.

REQUIRED EDUCATION & EXPERIENCE

  • 5+ years Server / Network Support
  • Degree in Computer science, information science or management information systems
  • Post-Secondary Education
  • Experience managing and supporting AWS environments
  • 5+ years of experience providing 2nd and 3rd level infrastructure support
  • Computer Science Master’s Degree
  • 5 + years’ experience managing and supporting AWS environments
  • AWS Certified Cloud Practitioner
  • AWS Certified Solutions Architect – Professional

APPLY FOR THIS POSITION

All interested applicants are requested to submit a resume and cover letter. We thank all applicants in advance for their interest but only those selected for interview process will be contacted.  No phone calls or third-party recruiters please.

Axiom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, among other things, or status as a qualified individual with a disability.

 

 PRODUCT INNOVATION ASSOCIATE

[Full-Time, Toronto]

ABOUT THE ROLE

The Product Innovation Associate assists in day-to-day development of Axiom Fusion Technologies focused on User Experience (UX) design.

KEY RESPONSIBILITIES

  • Work as part of a team focused on user experience (UX), designing, testing, and documenting new technology and features.
  • Gather input from various functional groups, clients, and the market to enhance Axiom Fusion Technology.
  • Responsible for assisting in tracking and meeting internal deliverables.
  • Write supporting documentation and user guides to support end users.

REQUIRED EDUCATION & EXPERIENCE

  • Should have a University Degree (i.e. BSc, BA) or a College Equivalent
  • Strong attention to details.
  • Excellent verbal and written communication skills.
  • Well-developed time-management and organizational skills, with an ability to use judgement in task prioritization
  • Ability to work independently and in a team environment.
  • Proficient in Microsoft Word, Excel, Power Point, Project and Outlook.
  • Understanding of web-based technologies and browsers
  • Internships and / or experience in the following are assets:
    • Technology, Pharma or Healthcare Industries
    • EDC, CRM, or CTM Systems (use of, UX, or configuration)
    • Mobile / Web-based Applications (UX / configuration)
  • Smart, driven, solutions-oriented, with a knack for problem solving and a habit of taking initiative.

ABOUT THE COMPANY

  • Axiom Real-Time Metrics Inc. is a leading technology company in the clinical trial space. We work with small to medium biotech, pharma and CROs to provide efficient technology platforms to commence and enhance clinical trials/clinical studies.
  • We are a growing diverse team developing and supporting an innovative system where you will make significant contributions to challenging projects using leading edge technology in a collaborative environment.
  • Axiom offers flexible hours. We believe in allowing our creativity to flourish working in a laid-back professional but casual environment. We are jean friendly; every day and we keep an employee lounge stocked with a variety of snacks and coffee.
  • The Company is very team oriented and we believe in celebrating our milestones and colleagues. We often have Company events, luncheons and ice cream days during the summer. We organize community service events and team building outings to promote and celebrate collaboration. We work hard but smart and have a passion for leading edge technology with great customer service.

APPLY FOR THIS POSITION

All interested applicants are requested to submit a resume and cover letter. We thank all applicants in advance for their interest but only those selected for interview process will be contacted.  No phone calls or third-party recruiters please.

Axiom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, among other things, or status as a qualified individual with a disability.

 

MANAGER, SOFTWARE MANAGEMENT

Toronto, Ontario Full Time

ABOUT THE ROLE & COMPANY

About the Role

Are you a passionate leader that is thrilled to build a meaningful platform in the healthcare industry? Are you excited about working in C# and ASP.NET using Visual Studio .NET?

If you are an engineer who thrives on keeping abreast of the latest technology, derives satisfaction from mentoring and developing your team and looks at the day ahead as an opportunity to solve the challenges natural to the software development lifecycle, this is the place for you!

Excited? Join our Software Engineering team! Looking forward to hearing from you. We are seeking a Manager, Software Management to oversee key implementation for client studies to enhance our business operations. Your duties in this role will include overseeing junior software developers, analyzing software performance and configuration systems, and managing the deployment and integration of new software. You will also be required to hire new software developers.

To ensure success as a software manager, you should possess extensive experience as a software manager and a mentor of junior software developers.

A bit about Axiom:

Axiom Real-Time Metrics, Inc. the pre-eminent eClinical technology and managed services company in Canada delivering clinical trials on a global footprint, is seeking a Manager of Software Management to join its team!

– Celebrating 20 years of operations in 2021

– Have delivered hundreds of studies in over 25 countries

– Continuous growth of:

o Axiom Fusion eClinical Suite platform

– Constant investment in engineering and delivering new features

– Consecutively growing our team for the past 11 years

o New Clients

o Team expansion:

– Newly opened California Offices

KEY RESPONSIBILITIES

· Training and coaching of new Software Engineers and Software Testers in Fusion

· Developing custom code specific to individual studies

· Deploying and maintaining studies developed with the Axiom Fusion eClinical Suite

· Participate in the planning and design of new modules, features and applications

· Write thorough test plans for areas of the application

· Recognize and recommend areas that would be candidates for automated testing

· Be responsible for performing unit testing to ensure the quality of each project that you work on

· Will be responsible for supporting the client study / application throughout the duration of the study and addressing application related issues (bugs, fixes, upgrades etc.)

· Work extensively with other members of the development and support teams, using your analytical and problem-solving abilities to push the boundaries and develop new solutions

REQUIRED EXPERIENCE & EDUCATION

· Bachelor’s degree in Science, Information Systems, Computer Science, Biostatistics

· Clinical Research Postgraduate Certificate and knowledge of ICH-GCP preferred

· 2 – 4 years of experience in healthcare / pharmaceutical industry and EDC (use and/or configuration)

· 6 – 8 years of experience in Software Engineering

· 3 – 4 years of People Management experience

· At least 4 years’ experience with PowerBI (inclusive of statistics, project setup, custom visualizations using D3, programming, etc.)

· SQL Server Reporting Services or similar application experience, SAS

· Basic understanding of CDISC (CDASH, SDTM)

· Proficiency in MS Office Suite

· Strong database skills – Python and SQL data relationships and structures

· Well-developed interpersonal, oral, and written communication skills

· Strong critical thinking skills and attention to detail

· Effective time management and organizational skills

· Adept at multi-tasking and prioritizing

· Proven ability to work independently and within a team environment

ABOUT THE BENEFITS

· Attractive Compensation Package

· Annualized bonus

· Full suite of benefits; Extended Health, Dental, Vision, LTD, Life Insurance.

· Generous Paid Vacation Package

· Beautiful Offices

APPLY FOR THIS POSITION

All interested applicants are requested to submit a resume and cover letter. We thank all applicants in advance for their interest but only those selected for interview process will be contacted. No phone calls or third-party recruiters please. Axiom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, among other things, or status as a qualified individual with a disability.

SOFTWARE ENGINEER

 (International based, Remote)

ABOUT THE ROLE & COMPANY

Axiom Real-Time Metrics, Inc. the pre-eminent eClinical technology and managed services company in Canada delivering clinical trials on a global footprint, is seeking a Software Engineer to join its team!

As a Software Programmer you will be trained on Axiom technology and be responsible for working with Senior Axiom Development team members on key implementations. Working in the team in accordance with project schedules, you are a confident developer with skills and experience in C# and ASP.NET using Visual Studio .NET. Your strength in SQL Server enables you to develop optimized stored procedures and user defined functions.

A bit about Axiom:

  • Celebrating 20 years of operations in 2021  
  • Have delivered hundreds of studies in over 25 countries
  • Continuous growth of:
    • Axiom Fusion eClinical Suite platform
  • Constant investment in engineering and delivering new features
  • Consecutively growing our team for the past 11 years
    • New Clients
    • Team expansion:
  • Newly opened California Offices

KEY RESPONSIBILITIES

  • Developing custom code specific to individual studies
  • Deploying and maintaining studies developed with the Axiom Fusion eClinical Suite
  • Participate in the planning and design of new modules, features and applications
  • Write thorough test plans for areas of the application
  • Recognize and recommend areas that would be candidates for automated testing
  • Be responsible for performing unit testing to ensure the quality of each project that you work on
  • Will be responsible for supporting the client study / application throughout the duration of the study and addressing application related issues (bugs, fixes, upgrades etc.)
  • Work extensively with other members of the development and support teams, using your analytical and problem-solving abilities to push the boundaries and develop new solutions

REQUIRED EXPERIENCE & EDUCATION

  • Minimum 3-5 years’ experience developing with C# .NET (Microsoft Windows Stack) and developing complex web applications
  • Knowledge of verification and validation techniques
  • Knowledge of JavaScript and jQuery is required
  • Proficient in T-SQL
  • Project experience in software testing practices, methodologies, particularly within the software industry (regression, performance, stress and load)
  • Proven ability to work effectively with cross-functional teams in a fast-paced, dynamic environment
  • Experience with Microsoft Windows operating systems (Windows 10, Windows Server)
  • Experience with knowledge of IIS, SQL Server, .NET applications
  • Must have good oral and written communication skills
  • Must be a self-starter and a quick learner with attention to detail and the ability to balance multiple tasks and deadlines
  • Experience in Health Care
  • Experience with the clinical trial process
  • Understanding of industry specific regulatory compliance and frameworks

APPLY FOR THIS POSITION

All interested applicants are requested to submit a resume and cover letter. We thank all applicants in advance for their interest but only those selected for interview process will be contacted.  No phone calls or third-party recruiters please.

Axiom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, among other things, or status as a qualified individual with a disability.

SENIOR PROJECT MANAGEMENT ASSOCIATE- CLINICAL OPERATIONS

Toronto, Ontario Full Time

ABOUT THE ROLE

The Senior Project Management Associate, directs, daily management of one or more aspects of Axiom Fusion projects, by working closely with the Data Management Team and other members of Axiom Departments

Your key roles as an Axiom Senior Project Management Associate are:

· Support Project Manager in leading general Project Management activities

· eCRF/Module Design, Configuration and Validation/Testing

· End-User Support

· Financial Management

· Support Client Communications

KEY RESPONSIBILITIES

Project Management Support

· Project Planning / Timelines

o Responsible for the development of key documents to define study timelines and responsibilities

o Track study timelines and deliverables to completion; assign tasks, identify risks

· Host internal and client meetings

o Web-based and in-person meeting support

o Development and review of meeting support materials (Agendas, Presentations, Minutes, Actions)

o Perform end user training and provide User Acceptance Testing support to clients

· External Communication

o Communicate in a timely and effective manner with the Client, Vendors and Sites

o Support junior team members with communication; reviewing emails

Axiom Application Support

· eCRF/Module Design and Configuration

· eCRF/Module Validation/Testing

· Validation of Axiom outputs ie. Reports, Data Listings, SAS, etc.

· Lead Axiom Fusion eClinical Suite deployments and build testing

· Work closely with the Product and Software Management teams on identifying and logging defects, Change Controls, and follow through to completion on these tasks

· Development and review of eCRF related tools, including: Source Documents, Study Completion Guidelines and Tips & Tools / User Guides

· Issue Management

o Work with the Project and Customer Care Teams to respond to project-related end-user inquiries

Financial Management

· Develop project invoicing schedule; create estimates and invoices

REQUIRED EDUCATION & EXPERIENCE

· BSc. or recognized equivalent in Health or Science related field

· Clinical Research Postgraduate Certificate

· Knowledge of ICH-GCP

· Experience with EDC systems (data entry and/or configuration)

· 2-3 years in a professional service environment

· Experience in health-care / pharmaceutical industry

· Well-developed written and communication skills

· Perceptive listening skills

· Strong critical thinking skills and attention to detail

· Effective time management and organizational skills

· Adept at multi-tasking and prioritizing

· Proven ability to work independently within a team environment

· Proficiency in Microsoft Word, Excel, PowerPoint, Project and Outlook

· Basic understanding of web-based technologies and browsers

APPLY FOR THIS POSITION

All interested applicants are requested to submit a resume and cover letter. We thank all applicants in advance for their interest but only those selected for interview process will be contacted. No phone calls or third-party recruiters please.

Axiom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, among other things, or status as a qualified individual with a disability.

ABOUT THE COMPANY

Axiom Real-Time Metrics Inc. is a leading technology company in the clinical trial space. We work with small to medium biotech, pharma and CROS to provide efficient technology platforms to commence and enhance clinical trials/clinical studies.

We are a growing diverse team developing and supporting an innovative system where you will make significant contributions to challenging projects using leading edge technology in a collaborative environment.

Axiom offers flexible hours. We believe in allowing our creativity to flourish working in a laid-back professional but casual environment. We are jean friendly; every day and we keep an employee lounge stocked with a variety of snacks and coffee.

The Company is very team oriented and we believe in celebrating our milestones and colleagues. We often have Company events, luncheons and ice cream days during the summer. We organize community service events and team building outings to promote and celebrate collaboration. We work hard but smart and have a passion for leading edge technology with great customer service.

SENIOR CLINCAL DATA ANALYST

(Toronto, Ontario Full Time )

ABOUT THE COMPANY

Axiom Real-Time Metrics, Inc. the pre-eminent eClinical technology and managed services company in Canada delivering clinical trials on a global footprint, is seeking a Senior Clinical Data Analyst to join its team!

A bit about Axiom:

  • Celebrating 20 years of operations in 2021  
  • Have delivered hundreds of studies in over 25 countries
  • Continuous growth of:
    • Axiom Fusion eClinical Suite platform
  • Constant investment in engineering and delivering new features
  • Consecutively growing our team for the past 11 years
    • New Clients
    • Team expansion:
  • Newly opened California Office

ABOUT THE ROLE

  • As a Data Analyst, you will work to create analyses of data and develop Warehouses inclusive of establishing ETL plans to standardize current and legacy clinical trial datasets.
  • Lead the design, development, execution, dissemination, and interpretation of clinical data analyses, metrics, and complex reports to support trial outcomes, data quality, and overall trial operational efficiencies.
  • Provide consulting, intellectual leadership and subject matter expertise in proposed analytical approaches and foster effective relationship with internal and external stakeholders.

 KEY RESPONSIBILITIES

  • Build reporting and dashboards to support study insights and operations.
  • Build views and automate reports to support internal analytics.
  • Provide routine and ad hoc data reports using statistics to understand and identify study needs and statuses for all stakeholders.
  • Prepare documentation on all projects to enable peer review and ensure continuity of data product quality.
  • Identify issues related to data, data sources and data processing.
  • Document quality assurance process and any variations in findings related to Business Operations, Data Management, migrations, and Data Warehousing.
  • Mentoring team members and supporting management with resourcing needs
  • Work with study leads to set and manage timelines to ensure deliverables are met throughout study start-up, launch and close-out
  • Review documentation, validation and external communications when needed.
  • Maintain a close relationship with client contacts, Project Managers, Data Managers and collaborate with other various departments to implement the analytical aspects of project delivery.

REQUIRED EDUCATION & EXPERIENCE

  • Bachelor’s degree in Science, Information Systems, Computer Science, Biostatistics
  • Clinical Research Postgraduate Certificate and knowledge of ICH-GCP preferred
  • 4 years of experience preferred in healthcare / pharmaceutical industry and EDC (use and/or configuration)
  • At least 4 years’ experience with PowerBI (inclusive of statistics, project setup, custom visualizations using D3, programming etc.)
  • SQL Server Reporting Services or similar application experience, SAS
  • Proficiency in MS Office Suite
  • Strong database skills – Python and SQL data relationships and structures
  • Well-developed interpersonal, oral, and written communication skills
  • Strong critical thinking skills and attention to detail
  • Effective time management and organizational skills
  • Adept at multi-tasking and prioritizing
  • Proven ability to work independently and within a team environment

APPLY FOR THIS POSITION

All interested applicants are requested to submit a resume and cover letter. We thank all applicants in advance for their interest but only those selected for interview process will be contacted. No phone calls or third-party recruiters please.

Axiom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, among other things, or status as a qualified individual with a disability.

ASSOCIATE DIRECTOR, DATA PRIVACY COMPLIANCE

Toronto, Ontario
Full Time

ABOUT THE ROLE & COMPANY

Axiom Real-Time Metrics, Inc. the pre-eminent eClinical technology and managed services company in Canada delivering clinical trials on a global footprint, is seeking an Associate Director, Data Privacy Compliance to join its team!
The Associate Director, Data Privacy Compliance, reporting to the Vice President of Quality Assurance and Compliance, DPO, will be responsible for building on the current privacy strategy and maintaining the frameworks and tools implemented across our products and services. This individual will act as a Quality Compliance professional in providing compliance-related solutions to both internally and externally.

You will provide guidance to the leaders and team members in relation to data protection and privacy requirements and prepare Axiom for the ever changing data protection and privacy landscape. The Associate Director, Data Privacy Compliance will help lead the charge in evolving how we develop best practices and solutions to reduce risk and ensure protection and privacy of the data.

A bit about Axiom:

–  Celebrating 21 years of operations in 2022  

–  Have delivered hundreds of studies in over 25 countries

–  Continuous growth of:

  • Axiom Fusion eClinical Suite platform

–  Constant investment in engineering and delivering new features

–  Consecutively growing our team for the past 11 years

  • New Clients
  • Team expansion:

–   Newly opened California Offices

KEY RESPONSIBILITIES
Your core responsibilities as an Associate Director, Data Privacy Compliance would include the following:

Privacy

  • Oversees the process for compliance with privacy and data security laws and self-governing frameworks.
  • Manages the maintenance cycle to ensure policy, training, incident handling programs are current.
  • Monitors and advise on applicable global laws and regulations (HIPAA, GDPR, PIPEDA, CCPA)
  • Escalate any legal, regulatory, or reputational risks to the DPO.
  • Manage data privacy requests.
  • Provide support in connection with policy, government relations, and legislation related to privacy and data security.
  • Drive data inventory and mapping for existing and new clients; maintain data inventory and mapping for Axiom products and services.

Data Governance

  • Develop and report metrics and KPIs related to privacy and data governance
  • Drive data governance initiatives, liaise with the IT, Product and Software Departments on data governance projects.

Compliance

  • Engage in regular cross-departmental communication (ie. Lessons learned presentations, etc.) with the senior management team.
  • Finalize privacy impact assessments, collaborate with internal management, where necessary.
  • Design and implement general and function-specific training.
  • Support the strategic development of Axiom’s corporate risk management and our compliance strategy.
  • Provide guidance on data collection practices, data authentication, and lifecycle security.
  • Enforce corporate compliance of Axiom privacy practices and perform privacy-related departmental audits.
  • Provide guidance on data retention and destruction policies and procedures.
  • Oversee the completion of security incident and data breach reports.
  • Respond to breaches and privacy queries, mitigate exposure.
  • Contribute to the enhancement of internal processes

REQUIRED EXPERIENCE & EDUCATION

  • Minimum 3 years’ experience in Data Privacy Compliance
  • Minimum B.Sc. in a related field
  • Demonstrated experience managing data privacy issues and advising various stakeholders
  • Knowledge of HIPAA, GDPR, PIPEDA, CCPA and other related data privacy legislation and guidelines
  • GDPR working knowledge is a must
  • Privacy Impact Assessment working knowledge is a must
  • Data Breach Incident Response working knowledge is a must
  • Strong attention to detail and the ability to review, analyze and organize documentary and factual evidence.

PREFERRED EXPERIENCE & KNOWLEDGE

  • 1-2 years of experience in Clinical Research or GCP

Preferred 5 years’ experience in Data Privacy Compliance

ABOUT THE BENEFITS

  • Attractive Compensation Package
  • Annualized bonus
  • Full suite of benefits; Extended Health, Dental, Vision, LTD, Life Insurance.
  • Generous Paid Vacation Package
  • Beautiful Offices

APPLY FOR THIS POSITION

All interested applicants are requested to submit a resume and cover letter. We thank all applicants in advance for their interest but only those selected for interview process will be contacted.  No phone calls or third-party recruiters please.

Axiom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, among other things, or status as a qualified individual with a disability.

CUSTOMER CARE ASSOCIATE

 Toronto, Ontario
Full Time

ABOUT THE ROLE & COMPANY

Axiom Real-Time Metrics, Inc. the pre-eminent eClinical technology and managed services company in Canada delivering clinical trials on a global footprint, is seeking a Customer Care Associate to join its team!
The Customer Care Associate assists in maintaining day to day customer relations and ensuring world class support.

A bit about Axiom:

–  Celebrating 20 years of operations in 2021  

–  Have delivered hundreds of studies in over 25 countries

–  Continuous growth of:

        • Axiom Fusion eClinical Suite platform

–  Constant investment in engineering and delivering new features

–  Consecutively growing our team for the past 11 years

        • New Clients
        • Team expansion:

–   Newly opened California Offices

KEY RESPONSIBILITIES

Your core responsibilities as a Customer Care Associate would include the following:

    • Provide professional assistance to global end-users with customer service and technical inquiries
    • Maintain ownership of open incidents and provide End-Users with status updates until a resolution is reached
    • Investigate and troubleshoot issues, escalating to the appropriate teams when necessary
    • Track and report all inquiries / issues within Axiom’s ticket management system
    • Issue training certificates to end-users upon training completion
    • Document study-related contact information and activate electronic signatures
    • Actively participate in internal training sessions and stay up to date on key study information
    • Assist the Project Management Team during initiation, maintenance and close-out of projects, which may include training, client communications, implementation of new / updated functionality and validation
    • Build professional working relationships by providing prompt, enthusiastic and accurate customer service
    • Distribute customer satisfaction surveys and collect end-user’s feedback
    • Work across multiple time zones and communicate with remote team members
    • Maintain a working knowledge of Axiom’s products and services.
    • You are the first point of contact with our End-Users and as such, will provide outstanding customer support that mirrors the quality of Axiom’s products and services.

REQUIRED EXPERIENCE & EDUCATION

    • Minimum 2 years in a Customer Service environment.
    • Ideally the candidate should have a bachelor’s degree (i.e. BSc, BA)
    • Experience in the technology, pharma or healthcare industries an asset.
    • Strong attention to detail.
    • Excellent oral, written communication, time management and organizational skills.
    • Ability to work independently in a team environment.
    • Proficient in Microsoft Word, Excel, Power point, Project and Outlook.

ABOUT THE BENEFITS

    • Attractive Compensation Package
    • Annualized bonus
    • Full suite of benefits; Extended Health, Dental, Vision, LTD, Life Insurance.
    • Generous Paid Vacation Package
    • Beautiful Offices

APPLY FOR THIS POSITION

All interested applicants are requested to submit a resume and cover letter. We thank all applicants in advance for their interest but only those selected for interview process will be contacted.  No phone calls or third-party recruiters please.
Axiom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, among other things, or status as a qualified individual with a disability.
The Company is very team oriented and we believe in celebrating our milestones and colleagues. We often have Company events, luncheons and ice cream days during the summer. We organize community service events and team building outings to promote and celebrate collaboration. We work hard but smart and have a passion for leading edge technology with great customer service.

 

 

Better decisions. Shorter timelines.
Unified Technology. Unmatched Service.