Unified eClinical Solution

  • You’ll work alongside a knowledgeable, creative and energetic group of colleagues focused on providing exceptional service and best-in-class solutions to our life sciences clients.
  • You’ll develop close relationships with our clients as part of a team that understands how to meet, and exceed, each of our clients’ specific needs.
  • You’ll be a part of each study’s success and your focus, consistent effort and good ideas will help us to continue to improve everything we do so that we keep “wowing” our clients.

Are you a good fit for us? Are we a fit for you?

We want to meet you if you’re smart, hard working, ambitious, and passionate about working in an entrepreneurial environment. Axiom is a great place for you if you’re eager to use all of your skills, interested in growing your responsibilities, and love to have fun while you do great work.

If you’re interested in working with us, but don’t see a role currently listed, please feel free to send us your resume, along with a short summary of your skills and why you’d like to work with us to careers@axiom.cc and we’ll be in touch.

Current opportunities
are posted below.

To apply please submit your resume, along with a short summary of your skills and why you’re the best fit for this role, below. We look forward to hearing from you.

ASSOCIATE DIRECTOR, QUALITY ASSURANCE

 Toronto, Ontario
Full Time

ABOUT THE COMPANY

Axiom Real-Time Metrics, Inc. the pre-eminent eClinical technology and managed services company in Canada delivering clinical trials on a global footprint, is seeking a Associate Director, Quality Assurance to join its team! Axiom Real-Time Metrics Inc. is a leading technology company in the clinical trial space. We work with small to medium biotech, pharma and CROs to provide efficient technology platforms to commence and enhance clinical trials/clinical studies. We are a growing diverse team developing and supporting an innovative system where you will make significant contributions to challenging projects using leading edge technology in a collaborative environment.

A bit about Axiom:

  • Celebrating 20 years of operations in 2021
  • Have delivered hundreds of studies in over 25 countries
  • Continuous growth of: Axiom Fusion eClinical Suite platform
  • Constant investment in engineering and delivering new features
  • Consecutively growing our team for the past 11 years
  • New Clients
  • Team expansion:
  • Newly opened California Offices

ABOUT THE ROLE

You work closely with the VP, Quality Assurance and Compliance and the entire Axiom Team to assure consistent product and service delivery across the organization by developing and enforcing the Axiom Quality Management System.

KEY RESPONSIBILITIES

  • Maintaining a compliant Quality Management System (ISO 9001).
  • Liaise with various departments, including Clinical Operations, Clinical Management, Product Management, Product Innovation, Software Development, Information Technology, to ensure quality related items are completed in accordance to requirements and applicable timelines.
  • Review process and product non-conformances and recommends remedial actions; generates non-conformance documentation, as required.
  • Assists in the hosting of Client and Regulatory Audits.
  • Drive Quality improvements.
  • Assists in the development, execution, and delivery of Quality Metrics.
  • Collaborates with various departments of the development / revisions to controlled documentations and training.
  • Assists in the review of study-specific documentation, as required.
  • Updates knowledge by studying current trends in and developments in quality management; quality assurance, participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Participates in special-projects and performs other duties as requested by the VP, Quality Assurance and Compliance.

REQUIRED EDUCATION & EXPERIENCE

  • 8-10 years’ experience in Quality Assurance
  • Working experience in Quality Process Improvement
  • Bachelors/ Master’s Degree in Science
  • Strong proficiency in English (spoken and written)
  • Strong proficiency in ISO 9001
  • Strong proficiency in GCP
  • Strong attention to detail and desire for completing thorough an accurate work
  • Must be a distinguished leader with excellent teamwork, organizational and interpersonal skills.
  • Able to deal with complexity and new requirements in a changing environment
  • Strong proficiency in 21 CFR Part 11
  • Experience with the clinical trial process
  • Understanding of industry specific regulatory compliance and frameworks

APPLY FOR THIS POSITION

All interested applicants are requested to submit a resume and cover letter. We thank all applicants in advance for their interest but only those selected for interview process will be contacted. No phone calls or third-party recruiters please.

Axiom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, among other things, or status as a qualified individual with a disability.

Lead Clinical Research Associate

ABOUT THE ROLE & COMPANY

Axiom Real-Time Metrics, Inc. the pre-eminent eClinical technology and managed services company in Canada delivering clinical trials on a global footprint, is seeking a Lead Clinical Research Associate to join its team!

The Lead Clinical Research Associate, reporting to the VP, Global Clinical Management, will coordinate and deliver Quality standards in Clinical Monitoring across multiple Axiom Fusion Projects, working closely with other members of Axiom departments.

A bit about Axiom:

  • Celebrating 21 years of operations in 2022
  • Have delivered hundreds of studies in over 25 countries
  • Continuous growth of: Axiom Fusion eClinical Suite platform
  • Constant investment in engineering and delivering new features
  • Consecutively growing our team for the past 11 years
  • New Clients
  • Team expansion:
  • Newly opened California Offices

KEY RESPONSIBILITIES

  • Responsible for the oversight and quality of Clinical Data Monitoring
  • Input to and review of Monitoring Visit Report Templates (including, Qualification, Initiation, Interim and Close out visits).
  • Input and review of site correspondence templates (e.g. Site visit confirmation and Full up letter)
  • Input and review of Clinical Monitoring Plans.
  • Input to and review of materials used in the training of Clinical Monitors
  • Delivery of training materials related to Clinical Monitoring Conduct of Co-Monitoring visits to include observation and review of Clinical Monitor Performance
  • Review of communications between clinical Monitors and clinical sites
  • Identification of trends in monitoring and appropriate escalation and resolution
  • Responsible for ensuring all key client deliverables related to clinical monitoring are met, working with the Clinical Monitors to achieve monitoring milestones
  • Conduct routine 1:1 reviews with Clinical Monitors to obtain Key Performance Indicators related to Key quality indictors, i.e. Monitoring visit Window adherence)
  • Facilitate routine monitor group meetings
  • Mentoring of more junior staff.
  • Input to Axiom Real Time Clinical SOPs and review of other departmental SOPs to ensure consistency with clinical monitoring processes.
  • Review of protocol/study design, case report forms (CRFs), source documents, CRF completion guidelines, informed consent forms and other study documents.
  • Accountability for tracking of all metrics required in support of Clinical Monitoring with assistance of Clinical Monitors and Clinical Trial Associates (CTAs)
  • Assists the Clinical Study Manager in the coordination Clinical Research Associates (CRAs) on-site and in-house monitoring responsibilities, schedules and overall project related day-to-day management of the monitoring team to ensure protocol/ICH/GCP/ISO-14155 adherence.
  • Initial review and sign-off of monitoring reports (including tracking of reports and assurance of visit frequency per CMP/contract).
  • Manages central vendors as required.
  • Assist the clinical monitors to ensure the study Trial Master File is current and complete for site documents and complies with SOPs, GCPs and other regulations.
  • Prepares for, attends and participates in training sessions, project team meetings, project launch meetings and client meetings; provides follow up with study team or clients as needed regarding any study issues.
  • Assists in the preparation and development of materials for the Investigators’ Meeting; attends Investigators’ Meeting and presents assigned topics; serves as the primary clinical management representative to investigative site research staff.

REQUIRED EXPERIENCE & EDUCATION

  • 5+ years in Clinical Research
  • Experience as a Clinical Research Associate/Clinical Monitor
  • Proven leadership / Project Management skills
  • Working knowledge of clinical / medical / biology
  • Proficiency in Excel, Word, PowerPoint, Project and Outlook
  • Well-developed written and communication skills

PREFERRED EXPERIENCE & KNOWLEDGE

  • BSc or recognized equivalent in Health or Science related field
  • Project Management courses
  • Clinical Research Postgraduate Certificate
  • Clinical professional degree e.g. CCRP accreditation
  • Knowledge of ICH-GCP
  • Experience with EDC systems (data entry, report review, query resolution and/or configuration)
  • Prior project management experience with a CRO

APPLY FOR THIS POSITION

All interested applicants are requested to submit a resume and cover letter. We thank all applicants in advance for their interest but only those selected for interview process will be contacted. No phone calls or third-party recruiters please.

Axiom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, among other things, or status as a qualified individual with a disability

ASSOCIATE DIRECTOR, DATA PRIVACY COMPLIANCE

 Toronto, Ontario
Full Time

ABOUT THE ROLE & COMPANY

Axiom Real-Time Metrics, Inc. the pre-eminent eClinical technology and managed services company in Canada delivering clinical trials on a global footprint, is seeking an Associate Director, Data Privacy Compliance to join its team!

The Associate Director, Data Privacy Compliance, reporting to the Vice President of Quality Assurance and Compliance, DPO, will be responsible for building on the current privacy strategy and maintaining the frameworks and tools implemented across our products and services. This individual will act as a Quality Compliance professional in providing compliance-related solutions to both internally and externally.

You will provide guidance to the leaders and team members in relation to data protection and privacy requirements and prepare Axiom for the ever changing data protection and privacy landscape. The Associate Director, Data Privacy Compliance will help lead the charge in evolving how we develop best practices and solutions to reduce risk and ensure protection and privacy of the data.

A bit about Axiom:

–  Celebrating 20 years of operations in 2021  

–  Have delivered hundreds of studies in over 25 countries

–  Continuous growth of:

    • Axiom Fusion eClinical Suite platform

–  Constant investment in engineering and delivering new features

–  Consecutively growing our team for the past 11 years

    • New Clients
    • Team expansion:

–   Newly opened California Offices

KEY RESPONSIBILITIES
Your core responsibilities as an Associate Director, Data Privacy Compliance would include the following:


Privacy

  • Oversees the process for compliance with privacy and data security laws and self-governing frameworks.
  • Manages the maintenance cycle to ensure policy, training, incident handling programs are current.
  • Monitors and advise on applicable global laws and regulations (HIPAA, GDPR, PIPEDA, CCPA)
  • Escalate any legal, regulatory, or reputational risks to the DPO.
  • Manage data privacy requests.
  • Provide support in connection with policy, government relations, and legislation related to privacy and data security.
  • Drive data inventory and mapping for existing and new clients; maintain data inventory and mapping for Axiom products and services.

Data Governance

  • Develop and report metrics and KPIs related to privacy and data governance
  • Drive data governance initiatives, liaise with the IT, Product and Software Departments on data governance projects.

Compliance

  • Engage in regular cross-departmental communication (ie. Lessons learned presentations, etc.) with the senior management team.
  • Finalize privacy impact assessments, collaborate with internal management, where necessary.
  • Design and implement general and function-specific training.
  • Support the strategic development of Axiom’s corporate risk management and our compliance strategy.
  • Provide guidance on data collection practices, data authentication, and lifecycle security.
  • Enforce corporate compliance of Axiom privacy practices and perform privacy-related departmental audits.
  • Provide guidance on data retention and destruction policies and procedures.
  • Oversee the completion of security incident and data breach reports.
  • Respond to breaches and privacy queries, mitigate exposure.
  • Contribute to the enhancement of internal processes

 

REQUIRED EXPERIENCE & EDUCATION

  • Minimum 3 years’ experience in Data Privacy Compliance
  • Minimum B.Sc. in a related field
  • Demonstrated experience managing data privacy issues and advising various stakeholders
  • Knowledge of HIPAA, GDPR, PIPEDA, CCPA and other related data privacy legislation and guidelines
  • GDPR working knowledge is a must
  • Privacy Impact Assessment working knowledge is a must
  • Data Breach Incident Response working knowledge is a must
  • Strong attention to detail and the ability to review, analyze and organize documentary and factual evidence.

PREFERRED EXPERIENCE & KNOWLEDGE

  • 1-2 years of experience in Clinical Research or GCP
  • Preferred 5 years’ experience in Data Privacy Compliance

ABOUT THE BENEFITS

  • Attractive Compensation Package
  • Annualized bonus
  • Full suite of benefits; Extended Health, Dental, Vision, LTD, Life Insurance.
  • Generous Paid Vacation Package
  • Beautiful Offices

APPLY FOR THIS POSITION

All interested applicants are requested to submit a resume and cover letter. We thank all applicants in advance for their interest but only those selected for interview process will be contacted.  No phone calls or third-party recruiters please.

Axiom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, among other things, or status as a qualified individual with a disability.

ASSOCIATE DIRECTOR, QA Biostatistical Analysis

Toronto, Ontario
Full Time

ABOUT THE ROLE & COMPANY

Axiom Real-Time Metrics, Inc. the pre-eminent eClinical technology and managed services company in Canada delivering clinical trials on a global footprint, is seeking an Associate Director, Quality Assurance, Biostatistical Analysis to join its team!

The Associate Director, Quality Assurance, Biostatistical Analysis, reporting to the Vice President of Quality Assurance and Compliance, DPO, will be responsible for assuring consistent product and service delivery across the organization by developing and enforcing the Axiom Quality Management System

You will provide guidance to the leaders and team members in relation to data protection and privacy requirements and prepare Axiom for the ever-changing data protection and privacy landscape.

A bit about Axiom:

–  Celebrating 20 years of operations in 2021  

–  Have delivered hundreds of studies in over 25 countries

–  Continuous growth of:

  • Axiom Fusion eClinical Suite platform

–  Constant investment in engineering and delivering new features

–  Consecutively growing our team for the past 11 years

  • New Clients
  • Team expansion:

–   Newly opened California Offices

KEY RESPONSIBILITIES

  • Maintaining a compliant Quality Management System (ISO 9001) with specialization in Biostatistical Analysis.
  • Liaise with various departments, including Clinical Operations, Clinical Management, Product Management, Product Innovation, Software Development, Information Technology, to ensure quality related items are completed in accordance to requirements and applicable timelines.
  • Review process and product non-conformances and recommends remedial actions; generates non-conformance documentation, as required.
  • Assists in the hosting of Client and Regulatory Audits.
  • Drive Quality improvements.
  • Assists in the development, execution, and delivery of Quality Metrics.
  • Collaborates with various departments of the development / revisions to controlled documentations and training.
  • Assists in the review of study-specific documentation, as required.
  • Updates knowledge by studying current trends in and developments in quality management; quality assurance, participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Participates in special-projects and performs other duties as requested by the Director, Quality and Compliance.

REQUIRED EXPERIENCE & EDUCATION

  • 6 years’ experience in Quality Assurance
  • General knowledge of Quality Process Improvement
  • General knowledge of Biostatistical Analysis
  • Bachelor’s Degree in science
  • Strong proficiency in English (spoken and written)
  • Strong proficiency in ISO 9001
  • Good proficiency in GCP
  • Strong attention to detail and desire for completing thorough an accurate work
  • Must be a distinguished leader with excellent teamwork, organizational and interpersonal skills.
  • Able to deal with complexity and new requirements in a changing environment

PREFERRED EXPERIENCE & KNOWLEDGE

  • 8 years’ experience in Quality Assurance
  • Working experience in Quality Process Improvement
  • General knowledge of Biostatistical Analysis
  • Strong proficiency in English (spoken and written)
  • Strong proficiency in ISO 9001
  • Strong proficiency in GCP
  • Strong attention to detail and desire for completing thorough an accurate work
  • Must be a distinguished leader with excellent teamwork, organizational and interpersonal skills.
  • Able to deal with complexity and new requirements in a changing environment
  • Strong proficiency in 21 CFR Part 11
  • Experience with the clinical trial process
  • Understanding of industry specific regulatory compliance and frameworks
  • Master’s degree in science

APPLY FOR THIS POSITION

All interested applicants are requested to submit a resume and cover letter. We thank all applicants in advance for their interest but only those selected for interview process will be contacted.  No phone calls or third-party recruiters please.

Axiom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, among other things, or status as a qualified individual with a disability.

Data Manager (Toronto, Ontario Full Time)

ABOUT THE COMPANY

Axiom Real-Time Metrics, Inc. the pre-eminent eClinical technology and managed services company in Canada delivering clinical trials on a global footprint, is seeking a Data Manager to join its team!

A bit about Axiom:

  • Celebrating 20 years of operations in 2021  
  • Have delivered hundreds of studies in over 25 countries
  • Continuous growth of:
    • Axiom Fusion eClinical Suite platform
  • Constant investment in engineering and delivering new features
  • Consecutively growing our team for the past 11 years
    • New Clients
    • Team expansion:
  • Newly opened California Office

ABOUT THE ROLE

This is a full-time Data Manager position.

Candidates should have 3-5 years’ prior experience working in Data Management at a CRO/ Biotech /Pharmaceuticals.

The Data Manager is responsible for Data management activities for one or more clinical trial or registry projects, working closely with the Project Manager and the other members of each team.

KEY RESPONSIBILITIES

  • RESPONSIBILITIES RELATED TO PROJECT INITIATION
    • Effective management of all data and reports (management reports and/or clinical data reports) based on project protocol and overall information objectives
    • Assist with implementation and testing of eCRF and reports into Axiom eClinical Suite
    • Develop key Data Management documents for presentation to and review by the sponsor
    • Assist where applicable in the development and implementation of site training documents and ongoing data management related support plans
  • RESPONSIBILITIES RELATED TO PROJECT MAINTENANCE
    •  Responsibility for all aspects of data management for each study, including issue and resolution of queries where applicable
    • Responsible for ensuring data integrity, performance of edit checks, and recommends applicable changes/updates to the Data Integrity Plan as per Sponsor request/Protocol amendments and/or eCRF updates
    • Follow up on eCRF and query completion with sites
    • Evaluate and add queries to data where applicable based on edit check output
    • Responsible for data transfer configuration and quality assurance of data transfer validation activities
    • Remote site training, support, and communications from a data management perspective
    • Ongoing support for the management of the project and associated ancillary initiatives (e.g. newsletters, data abstracts/manuscripts/presentations, public awareness activities, project expansion, assisting with interim analyses, database lock and coding, etc)
    • Assist, where applicable, with the maintenance of the Axiom eClinical Suite application in conjunction with the Project Manager

RESPONSIBILITIES THROUGHOUT LIFECYCLE OF A PROJECT

    •  Data management and data quality assurance
    • Close, ongoing collaboration with members of project team to ensure project runs smoothly and efficiently and that overall strategic objectives are realized

REQUIRED EXPERIENCE & EDUCATION

  • 3-5 years’ experience in CRO/ Biotech/ Pharmaceuticals
  • Working knowledge of clinical/medical/biology terminology.
  • Proficiency in Microsoft Word, Excel, PowerPoint, Project and Outlook
  • or recognized equivalent in Health or Science related field
  • Knowledge of ICH-GCP / CDASH / SDTM
  • Experience with EDC systems (data entry and/or configuration)
  • Proficiency in Microsoft Word, Excel, PowerPoint, Project and Outlook
  • Enthusiastic, smart, resourceful, analytical
  • Proven to take initiative.
  • Well-developed written and communication skills
  • Perceptive listening skills
  • Strong attention to detail
  • Time management skills
  • Ability to work independently within a team environment
  • Adept at multi-tasking
  • Basic understanding of web-based technologies and browsers

APPLY FOR THIS POSITION

All interested applicants are requested to submit a resume and cover letter. We thank all applicants in advance for their interest but only those selected for interview process will be contacted. No phone calls or third-party recruiters please.

Axiom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, among other things, or status as a qualified individual with a disability.

PROJECT MANAGER- eCLINICAL OPERATIONS

Toronto, Ontario
Full Time

ABOUT THE COMPANY

Axiom Real-Time Metrics, Inc. the pre-eminent eClinical technology and managed services company in Canada delivering clinical trials on a global footprint, is seeking a Data Manager to join its team!

A bit about Axiom:

  • Celebrating 20 years of operations in 2021  
  • Have delivered hundreds of studies in over 25 countries
  • Continuous growth of:
    • Axiom Fusion eClinical Suite platform
  • Constant investment in engineering and delivering new features
  • Consecutively growing our team for the past 11 years
    • New Clients
    • Team expansion:
  • Newly opened California Office

ABOUT THE ROLE

This is a full-time Project Manager position.

Candidates should have 3+ years’ prior experience working in Project Management at a CRO/ Biotech /Pharmaceuticals. Candidates who do not meet this criterion will not be considered for this role. The Project Manager is responsible for direct, daily management and oversight of multiple Axiom Fusion Projects, working closely with other members of Axiom departments.

KEY RESPONSIBILITIES

  • Oversight of all Project Management activities pertaining to a study; Study Start Up and Close-Out activities and documentation
  • Management of assigned projects resources on an ongoing basis
  • Responsible for ensuring all key client deliverables are met across applicable functional groups
  • Oversight of Client Communications – both written and verbal
  • eCRF and Study Module Management – configuration and validation
  • Financial Management of projects; ensuring Scope of Work remains on track
  • Coaching and development of Project Management Team members
  • Implementation of Axiom Real Time Metrics SOPs
  • Contribute to innovative solutions to enhance Axiom Project Management processes

REQUIRED EDUCATION & EXPERIENCE

  • 3+ years’ prior experience working in Project Management at a CRO/ Biotech /Pharmaceuticals
  • or recognized equivalent in Health or Science related field
  • Experience in pharmaceutical or CRO industry
  • Clinical Research Postgraduate Certificate
  • Clinical professional degree e.g. CCRP accreditation
  • Knowledge of ICH-GCP
  • Experience with EDC systems (data entry and/or configuration)
  • At least 1 year in a management / team leader role
  • Proven leadership / Project Management skills
  • Working knowledge of clinical / medical / biology
  • Proficiency in Excel, Microsoft Word, PowerPoint, Project and Outlook
  • Well-developed written and communication skills
  • Ability to collaborate effectively with others
  • Enthusiastic, smart, resourceful, analytical
  • Time management skills
  • Strong attention to detail
  • Adept at multi-tasking
  • Perceptive listening skills
  • Understanding of web-based technologies and browsers
  • Proven to take initiative

APPLY FOR THIS POSITION

All interested applicants are requested to submit a resume and cover letter. We thank all applicants in advance for their interest but only those selected for interview process will be contacted.  No phone calls or third-party recruiters please.

Axiom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, among other things, or status as a qualified individual with a disability.

MANAGER, SOFTWARE MANAGEMENT

Toronto, Ontario Full Time

ABOUT THE ROLE & COMPANY

About the Role

Are you a passionate leader that is thrilled to build a meaningful platform in the healthcare industry? Are you excited about working in C# and ASP.NET using Visual Studio .NET?

If you are an engineer who thrives on keeping abreast of the latest technology, derives satisfaction from mentoring and developing your team and looks at the day ahead as an opportunity to solve the challenges natural to the software development lifecycle, this is the place for you!

Excited? Join our Software Engineering team! Looking forward to hearing from you. We are seeking a Manager, Software Management to oversee key implementation for client studies to enhance our business operations. Your duties in this role will include overseeing junior software developers, analyzing software performance and configuration systems, and managing the deployment and integration of new software. You will also be required to hire new software developers.

To ensure success as a software manager, you should possess extensive experience as a software manager and a mentor of junior software developers.

A bit about Axiom:

Axiom Real-Time Metrics, Inc. the pre-eminent eClinical technology and managed services company in Canada delivering clinical trials on a global footprint, is seeking a Manager of Software Management to join its team!

– Celebrating 20 years of operations in 2021

– Have delivered hundreds of studies in over 25 countries

– Continuous growth of:

o Axiom Fusion eClinical Suite platform

– Constant investment in engineering and delivering new features

– Consecutively growing our team for the past 11 years

o New Clients

o Team expansion:

– Newly opened California Offices

KEY RESPONSIBILITIES

· Training and coaching of new Software Engineers and Software Testers in Fusion

· Developing custom code specific to individual studies

· Deploying and maintaining studies developed with the Axiom Fusion eClinical Suite

· Participate in the planning and design of new modules, features and applications

· Write thorough test plans for areas of the application

· Recognize and recommend areas that would be candidates for automated testing

· Be responsible for performing unit testing to ensure the quality of each project that you work on

· Will be responsible for supporting the client study / application throughout the duration of the study and addressing application related issues (bugs, fixes, upgrades etc.)

· Work extensively with other members of the development and support teams, using your analytical and problem-solving abilities to push the boundaries and develop new solutions

REQUIRED EXPERIENCE & EDUCATION

· Bachelor’s degree in Science, Information Systems, Computer Science, Biostatistics

· Clinical Research Postgraduate Certificate and knowledge of ICH-GCP preferred

· 2 – 4 years of experience in healthcare / pharmaceutical industry and EDC (use and/or configuration)

· 6 – 8 years of experience in Software Engineering

· 3 – 4 years of People Management experience

· At least 4 years’ experience with PowerBI (inclusive of statistics, project setup, custom visualizations using D3, programming, etc.)

· SQL Server Reporting Services or similar application experience, SAS

· Basic understanding of CDISC (CDASH, SDTM)

· Proficiency in MS Office Suite

· Strong database skills – Python and SQL data relationships and structures

· Well-developed interpersonal, oral, and written communication skills

· Strong critical thinking skills and attention to detail

· Effective time management and organizational skills

· Adept at multi-tasking and prioritizing

· Proven ability to work independently and within a team environment

ABOUT THE BENEFITS

· Attractive Compensation Package

· Annualized bonus

· Full suite of benefits; Extended Health, Dental, Vision, LTD, Life Insurance.

· Generous Paid Vacation Package

· Beautiful Offices

APPLY FOR THIS POSITION

All interested applicants are requested to submit a resume and cover letter. We thank all applicants in advance for their interest but only those selected for interview process will be contacted. No phone calls or third-party recruiters please. Axiom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, among other things, or status as a qualified individual with a disability.

CUSTOMER CARE ASSOCIATE

 Toronto, Ontario
Full Time

ABOUT THE ROLE & COMPANY

Axiom Real-Time Metrics, Inc. the pre-eminent eClinical technology and managed services company in Canada delivering clinical trials on a global footprint, is seeking a Customer Care Associate to join its team!
The Customer Care Associate assists in maintaining day to day customer relations and ensuring world class support.

A bit about Axiom:

–  Celebrating 20 years of operations in 2021  

–  Have delivered hundreds of studies in over 25 countries

–  Continuous growth of:

  • Axiom Fusion eClinical Suite platform

–  Constant investment in engineering and delivering new features

–  Consecutively growing our team for the past 11 years

  • New Clients
  • Team expansion:

–   Newly opened California Offices

KEY RESPONSIBILITIES

Your core responsibilities as a Customer Care Associate would include the following:

  • Provide professional assistance to global end-users with customer service and technical inquiries
  • Maintain ownership of open incidents and provide End-Users with status updates until a resolution is reached
  • Investigate and troubleshoot issues, escalating to the appropriate teams when necessary
  • Track and report all inquiries / issues within Axiom’s ticket management system
  • Issue training certificates to end-users upon training completion
  • Document study-related contact information and activate electronic signatures
  • Actively participate in internal training sessions and stay up to date on key study information
  • Assist the Project Management Team during initiation, maintenance and close-out of projects, which may include training, client communications, implementation of new / updated functionality and validation
  • Build professional working relationships by providing prompt, enthusiastic and accurate customer service
  • Distribute customer satisfaction surveys and collect end-user’s feedback
  • Work across multiple time zones and communicate with remote team members
  • Maintain a working knowledge of Axiom’s products and services.
  • You are the first point of contact with our End-Users and as such, will provide outstanding customer support that mirrors the quality of Axiom’s products and services.

REQUIRED EXPERIENCE & EDUCATION

  • Minimum 2 years in a Customer Service environment.
  • Ideally the candidate should have a bachelor’s degree (i.e. BSc, BA)
  • Experience in the technology, pharma or healthcare industries an asset.
  • Strong attention to detail.
  • Excellent oral, written communication, time management and organizational skills.
  • Ability to work independently in a team environment.
  • Proficient in Microsoft Word, Excel, Power point, Project and Outlook.

ABOUT THE BENEFITS

  • Attractive Compensation Package
  • Annualized bonus
  • Full suite of benefits; Extended Health, Dental, Vision, LTD, Life Insurance.
  • Generous Paid Vacation Package
  • Beautiful Offices

APPLY FOR THIS POSITION

All interested applicants are requested to submit a resume and cover letter. We thank all applicants in advance for their interest but only those selected for interview process will be contacted.  No phone calls or third-party recruiters please.
Axiom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, among other things, or status as a qualified individual with a disability.
The Company is very team oriented and we believe in celebrating our milestones and colleagues. We often have Company events, luncheons and ice cream days during the summer. We organize community service events and team building outings to promote and celebrate collaboration. We work hard but smart and have a passion for leading edge technology with great customer service.

Better decisions. Shorter timelines.
Unified Technology. Unmatched Service.