Axiom Customer Care
Axiom’s dedicated 24/7 Customer Care Team is trained on all the details of your unique Study (eCRFs, Fusion configuration, etc.) and dedicated to ensuring a five-star user experience.
We are here to help, anytime, anywhere.
Our in-house subject matter experts are trained on all the details of your study to provide the best level of support.
Connect with us by phone or live chat – from any time zone, in any language!
We take great pride in our monthly CSAT score of 96% on our survey responses.
Real-Time Support for Your Study.
Whether it’s a Coordinator from your Study Team working with Fusion EDC, or a Patient using Fusion ePRO, the Axiom Customer Care Team is here to provide one-on-one, real-time support.
24/7 Phone Support
Call in to speak with a member of the Axiom Customer Care Team directly.
Real-Time Live Chat Support
Instantly connect with an Axiom Customer Care Team for your inquiry.
Email Support
Fill out our email inquiry form and an Axiom Customer Care Team member will be in touch!
Fusion Support
Access our dedicated Fusion support team directly from within the portal or mobile apps!
Patient Questionnaires
Administer questionnaires to patients participating in your study.
Patient Recruitment
Recruitment and pre-screening of patients to be enrolled in your study.
Hear it from Our Clients!
Our Clients and End Users are our biggest advocates. We are proud to maintain a consistent monthly average CSAT score of 96% based off a survey response rate of 17% – both significantly higher than industry standards.
Axiom Customer Care CSAT Score
Industry Standard CSAT Score
- Connector.
Your customer service is the very best of all the CS calls I need to make! Always professional and always solves my challenges while on the call. I appreciate all your team for their dedication to this study.
– Clinical Research Coordinator
- Connector.
Despite the Europa time, I got a call few minutes after my request and was able to set up my access and work on the system afterward.
– Clinical Research Director
- Connector.
...Building rapport was really good and that made the training easier. The training was systematic, straight forward with several samples. In addition, the information that the customer service is 24 hours is very relieving that we can always reach out anytime we need support ... I also recommended to the Data Management team in our company to see your service.
– M.D, Clinical Project Manager
- Connector.
The team makes it very easy to follow through with the instructions provided. Including images is super helpful.
– Clinical Research Coordinator
- Connector.
You are very helpful and patient with us, you have a full knowledge about the protocol.
– Clinical Research Manager
Study-Specific Expertise. Agile Response.
Our Customer Care Team are SMEs who know all there is to know about Fusion and your unique Study. In-house access to Fusion means your queries can be addressed immediately.
Subject Matter Experts
Our Customer Care Team have the training and expertise to effectively address any queries on your Study.
Agile Response Time
Our in-house, 24/7 team means your inquiries can be prioritized and addressed immediately.
